The great thing about hiring an incredible moving company that you have heard a lot of nice things about is that they will handle almost everything that you can think of as far as the moving process is concerned. That said, there will be a few things that don’t fall under their responsibility or duty of care, though, since they might not have the technical knowledge required to do the right thing in that respect and this lack of expertise can make them liable to damage certain appliances at the end of the day.
It’s not surprising that a moving company like Luckes Removals would be hesitant to disconnect your washer and dryer for you. This is a task that only plumbers can handle because these machines usually have complex attachments to pipes and they also need to be handled a certain way if you want to avoid scratching them up. Someone that specializes in moving and logistics obviously wouldn’t know how to do that properly, just like how a brain surgeon wouldn’t know how to optimize fiscal policy in government.
It would be best if you disconnected your washer and dryer yourself or alternatively you could have a plumber come over on moving day so that they can prep the appliance for the moving van that is about to get there very soon. You would do well to handle this task well in advance due to the reason that it can cause delays and that would be rather frustrating for the people that are there as part of your moving services. Making things move forward at a rapid pace is far more ideal, so be proactive about it.